Only 1 coupon/discount code can be applied to any order.

USA Orders - Canvas prints for US delivery are printed and shipped within the US, and usually takes about 7 days. For all other products that are made in the UK, shipping takes 7-12 working days to the USA (and longer at peak times) - please bear this in mind when ordering. Royal Mail do not consider items lost until 25 working days after expected arrival so I am unable to make a claim for any such losses until after that. Sorry, but this is totally out of my control.

ALL Orders -

Unless you have contacted me and arranged for tracked shipping, all shipping is economy with NO tracking.

Whilst I will usually dispatch this within 24 your order (or agreeing a proof if required), please consider longer than usual delivery times at busy times of year.

Delivery costs are different depending on the format you choose for your print. Costs are listed on all item descriptions and need to be added as a shipping upgrade at checkout. For delivery outside the UK, any customs or import charges are the responsibility of the customer.

All items are posted by Royal Mail or USPS standard shipping - there is no tracking on this service.

- If you wish to upgrade your shipping to a tracked or recorded service please contact me with your location prior to making your purchase for a price.

- I am unable to track lost parcels if a tracked or recorded service was not purchased and I will make a claim for loss once the claim window is open from the delivery partner used.

If an item is lost in transit I will assist in the filing of a claim with the relevant postal service BUT please note that I cannot process a refund or replacement until the postal service has completed its investigations and refunded me. This can be several weeks as most postal services do not allow you to file a claim for 30-90 days. This is out of my control I am afraid.

PROCESSING & DISPATCH TIMESCALES:-
Each item clearly indicates the expected processing time. It is the buyers responsibility to check that the dispatch date meets their needs after adding estimated delivery timescales. Unless you contact me and upgrade to a GUARANTEED delivery service then all dates are estimates given in good faith. If I have contacted you for information, photos, or proof approval then any delay in response from the customer will be added to the original dispatch timescales.

CHANGES/AMENDMENTS:-
I will work with you to design a perfect and unique gift but once the proof has been agreed by you no further changes can be made. It is the responsibility of the buyer to check the proof very carefully before approval to print the order. If the item you receive does not match the proof you agreed then please contact me and I will resend the corrected print free of charge.

As with any personalised product there is a point of no return during the design process. This is the point at which you cannot make any changes without further charge because either it's physically too late (i.e it's been printed) or the redesign requires additional licencing costs or more than reasonable rework. I will make you aware throughout the process of the cut-off point. If you require changes AFTER this point then an additional charge will have to be applied and no refunds will be given.

To protect privacy I am only allowed to discuss any elements of an order with the customer who originally placed it.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect - To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information for a custom order, through direct after-sale contact.

Why I Need Your Information and How I Use It - I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure - Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery and printing companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention - I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU - I may store and process your information through third-party hosting services, and/or delivery and printing services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.

Your Rights - If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me - For purposes of EU data protection law, I, Stephanie Warn, am the data controller of your personal information. If you have any questions or concerns, you may contact me at littlewordsgifts [!at] btinternet.com.